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Shipping & Delivery

For the most part, we ship WORLDWIDE with the exception of a very small list of countries (mainly North African countries and smaller remote islands), please check if we ship to you here. If you happen to be from one of these countries and have just purchased an item, we will contact you asap and issue a refund, sorry!

We ship from Milwaukee, Wisconsin USA 53233

Please see our delivery times here.

US ORDERS: Tax-free

INTERNATIONAL ORDERS: Taxes and duties may apply to International orders and the rate will be in accordance to the laws and regulations of your country. It is your responsibility to pay these duties and taxes to receive your package. If applicable, taxes and duties will be calculated and collected at checkout and will be paid to your local custom's tax authority in order to clear your package through customs so it can get to you.

For more information on how your country's tax/duties regulations can impact you, head to your local custom's tax authority website!

Please see our delivery rates here.

RETURNS, EXCHANGES, REFUNDS & RESENDS

In the case that you have received a defective item, please send through an email with your order number, your dispute claim and photo evidence for our review within 14 days of receiving the item and we will provide you with a fair outcome!

In the case of a change of mind due (and any other subjective reasons), please kindly put through a return request within 14 days of receiving your order. To make a return request, please see here.

If a part of your order is a preorder item, we will ship the in stock pieces out to you first and so your order will come in two seperate packages. If this is the case, you would've been sent two tracking numbers so go through your inbox to double check! 

On the off chance that we have made a mistake and have failed to include one of your items - we are so so sorry! Please email us immediately and we will send the missing item through at once. 

As with every delivery service, packages can sometimes go missing and we are so sorry if yours has. Please kindly get in touch with us at kinaandtam@gmail.com and we will be able to contact the postal service to see if we're able to find your missing package. If not, we will send through a replacement package to you immediately.

If your tracking number indicates that your package has been returned to us, please get in touch with us as soon as possible. We will look into the reasons for the return (usually due to an incorrect address or the failure to pick up your package in time). In the case that your package has been returned due to an incorrect address or failure to pickup, you will need to cover the delivery postage so that we can resend it back out to you.

***Please note that we offer same day dispatch on all orders (our orders are usually shipped out within a few hours) and so it is highly unlikely that we're able to change your order once it has been placed so it's very important double check your address at checkout!

But if you made a mistake (it happens) please contact us ASAP by emailing kinaandtam@gmail.com with your order number and your correct address. If we have not sent your order out yet, we can easily update your order. If we have already sent your package out, we will not be able to change your address and a $20 'return to sender' fee will be charged.

Once your package is returned to us, we will send it back out to your correct address

UNDERSTANDING YOUR TRACKING INFORMATION

Your tracking information/link will be sent to your mailbox in your shipment confirmation email. 

If you are unable to locate this email or link, please try tracking your order through our website instead by entering either your tracking number, or your order number and email here: https://www.kinaandtam.com/apps/parcelpanel!

We offer same day dispatch so long as your order is placed between Mon-Friday before 3PM CT time! In the case that you have not received your tracking info, it is likely that you have placed your order outside our working hours. We will fulfill your order asap when we come back to work!

If it has been some time passed the estimated delivery date and your tracking info has not updated in a while, please kindly email us at kinaandtam@gmail.com and we can look into it!

If your tracking number indicates that your package has been returned to us, please get in touch with us as soon as possible. We will look into the reasons for the return (usually due to an incorrect address or the failure to pick up your package in time). In the case that your package has been returned due to an incorrect address or failure to pickup, you will need to cover the delivery postage so that we can resend it back out to you.

If a package is marked as successfully delivered by the postal company, it is generally not the responsibility of the merchant to recover/replace it. However, we understand how frustrating this can be and want to maintain our great relationship with you beyond our obligations. Please email us at kinaandtam@gmail.com and we can see what we can do!

SIZING

We offer XS-2XL for almost all of our items. We are working on expanding to 3XL by the end of 2022 and are committed to being a size inclusive brand! Fashion has no size!

Yes they are! All of our size charts are product specific and come in both inches and cm metrics! Please see below for the best way to measure!

Many people make the mistake of comparing our measurements against their own measurements but this can lead to picking a smaller size than intended. As the fit of our items are not skin tight (most of our pieces look best baggy and oversized), the best way to determine the best size for you is to compare our measurements with the measurements of a similar item in your closet rather than your own exact measurements. If you need any help with this, please email us at kinaandtam@gmail.com and we can help you out!

Other questions

We recommend to hand-wash all of our clothing as we loveeee our colours! BUT I know how tedious that can be so if you machine wash, please refer to the washing label for washing instructions. All of our pieces are machine-washable. 

Unfortunately we do not sorry!

We currently offer 4 different currencies to pay with: USD, AUD, EUR and GBP. The default currency is USD if you are not in one the following countries: the USA, Australia Europe or the UK. 

Have more questions? Contact us at:  info@kinaandtam.com or kinaandtam@gmail.com

Due to the overwhelming number of emails that we receive and our small team, we aim to reply in 1-3 business days. 

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