When I received my order at first the zipper was broken so I emailed about a possible replacement and they responded within the day saying they would ship another to me free of charge. All contact I have had with the team has been amazing, they always respond to emails super quick and the products are so cute. The jeans have such a nice cut and are a good mid tone colour of denim. They feel good quality but soft at the same time. They are smaller than usual sizing I would have thought but the measurements are accurate so make sure you are basing your purchase off of that. I ordered a size 31 and am an AU 14/12. Great jeans and service, the only reason i took a star is for the zipper but it was made up by the amazing customer service.